At Black Opal Coffee, we take pride in the quality and freshness of our products. If you’re not fully satisfied with your purchase, we’re here to help.

 

1. Returns

Due to the perishable nature of coffee, we generally do not accept returns on coffee products. However, if you believe there is an issue with the quality or your order was incorrect, please reach out to us within 7 days of receiving your delivery.

We may request:

• A photo of the item and packaging

• A description of the issue

 

2. Refunds & Replacements

We will provide a refund, store credit, or replacement if:

• Your order was damaged or lost during shipping

• You received the wrong item

• There is a quality issue with the coffee

Refunds will be issued to the original payment method. Replacements will be shipped at no additional cost to you.

Please note:

• Refunds may take up to 5–7 business days to appear on your statement

• We do not offer refunds for change of mind

 

3. Shipping Costs

Shipping costs are non-refundable unless the error was on our end (e.g., incorrect item sent or damaged in transit).

 

4. How to Request a Refund or Replacement

Please email us at customercare@blackopal.coffee with:

• Your order number

• A brief description of the issue

• A photo of the product (if applicable)

We will review your request and get back to you within 2 business days.

 

5. Contact Us

If you have any questions about this policy or need help with your order, please contact us:

Email: customercare@blackopal.coffee
Postal Address: 10A Montpellier Crescent, Templestowe Lower, VIC 3107