Black Opal Coffee values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website.

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1. What Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you place an order or subscribe to our newsletter.

• Device & Usage Data: Your IP address, browser type, operating system, referral URLs, and website usage information.

• Cookies & Tracking Technologies: Data collected to enhance your user experience and site performance.

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2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you about your orders or inquiries

• Send promotional emails (only if you've opted in)

• Improve our website and customer experience

• Prevent fraud and ensure site security

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3. How We Share Your Information

We do not sell or rent your personal information. We may share your data only with:

• Service Providers: Such as payment processors, delivery partners, and marketing platforms who assist in operating our business

• Legal Authorities: When required to comply with legal obligations

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4. Cookies

We use cookies to:

• Store your preferences

• Keep items in your shopping cart

• Analyse traffic and improve performance

You can control or disable cookies through your browser settings.

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5. Email Marketing

If you subscribe to our emails, we may send you updates, offers, and product news. You can unsubscribe anytime by clicking the link in any marketing email or contacting us at customercare@blackopal.coffee.

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6. Data Security

We take data protection seriously and implement secure practices to safeguard your personal information from loss, misuse, or unauthorised access.

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7. Your Rights

You have the right to:

• Access and correct your personal information

• Request deletion of your data

• Withdraw your consent to marketing communications

To make a request, please contact us at customercare@blackopal.coffee.

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8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third parties.

 

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated effective date at the top.

 

10. Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us:

Email: customercare@blackopal.coffee
Postal Address: 10A Montpellier Crescent, Templestowe Lower, VIC 3107