Welcome to Black Opal Coffee. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order or using our services.

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1. Use of Website

By using this website, you confirm that you are at least 18 years old or have the permission of a legal guardian. You agree not to use this site for any unlawful or unauthorised purpose.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe your conduct violates these Terms or is harmful to our business.

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2. Products & Orders

We strive to ensure that product descriptions, prices, and availability are accurate. However, errors may occasionally occur. If we discover an error after you’ve placed an order, we’ll contact you as soon as possible to offer an alternative, a refund, or to correct the issue.

 

We reserve the right to:

• Limit quantities purchased per person or household

• Cancel orders if we suspect fraud or misuse

• Change prices or product details without notice

 

3. Payment

All prices are listed in Australian Dollars (AUD) and include GST (if applicable) unless stated otherwise. We accept secure payment via major credit/debit cards and other payment gateways as listed at checkout.

Payment must be received in full before your order is processed and shipped.

 

4. Shipping

We aim to dispatch all orders promptly. Shipping times may vary depending on your location and chosen delivery method. Please refer to our Shipping Policy (if applicable) for more information.

Black Opal Coffee is not responsible for delays caused by delivery services or external factors beyond our control.

 

5. Returns & Refunds

Please refer to our Returns & Refunds Policy for details about how we handle returns, refunds, or replacement items.

 

6. Intellectual Property

All content on this website, including text, images, graphics, logos, and product descriptions, are the property of Black Opal Coffee and are protected under intellectual property laws. You may not use or reproduce any content without our written permission.

 

7. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

 

8. Limitation of Liability

To the maximum extent permitted by law, Black Opal Coffee will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the amount you paid for the specific order in question.

 

9. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved in accordance with the courts of that jurisdiction.

 

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective once posted on this page. It is your responsibility to review these Terms periodically.

 

11. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Email: customercare@blackopal.coffee
Postal Address: 10A Montpellier Crescent, Templestowe Lower, VIC 3107